As a guide delivery metro areas take up to 5 / 7 business days, regional areas take up to 15 business days.  If your delivery has taken longer than this, please notify us on orders@scaffoldplusonline.com.au or take it up directly with the freight company informing them of your Tracking Number.
We need to keep all correspondence in writing for the sake of being able to track all communications with you so as such refrain from offering phone assistance.

Your email to order@scaffoldplusonline.com.au will be attended with urgency.

No. We are purely an Online Shopping Provider providing you with an efficient service to purchase anytime anywhere and pass on the infrastructure cost savings.
The Trading Terms and Conditions of CollapsibleSheds can be found here CollapsibleSheds trading terms – a link to these is in the footer of every page on our site.

Our Privacy Policy can be found here – CollapsibleSheds Privacy Policy

Yes. We can deliver your goods to any Freight Terminal for collection. Please make your delivery instructions clear when placing the order.
  1. Please verify that your goods have been shipped correctly without damage when receiving stock. No signed goods returned will be accepted as damaged in transit if signed for by with the shipping company.
  2. We recommend you immediately inspect any goods that we deliver to you or that you collect from CollaspibleSheds, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided to you.
  3. Signing the delivery note means you have received the goods and they are in good working order and take ownership for those goods. CollapsibleSheds will not be liable for these delivered goods once the delivery note signed.

Many companies allow up to 1 hour for unloading – anything over 1 hour can incur a additional charge – Drivers will endeavour to advise of this onsite beforehand once the site and delivery conditions have been considered. This charge will be invoiced separately from any initial invoice.

  1. CollapsibleSheds does not include insurance as part of any product purchased, this will need to be purchased separately to protect our customers from any lost goods. CollapsibleSheds does not accept liability for any goods lost in transit without insurance. Please contact us on order@scaffoldplusonline.com.au to purchase insurance once you have placed your order. Please document your order number in email.
  2. During ‘free shipping’ promotions, insurance is not part of the delivery and may be purchased separately by contactingorder@scaffoldplusonline.com.au
Futile transport or any other transport costs are chargeable to the buyer if goods are unable to be unloaded when delivered on an agreed prearranged date or time and all goods despatched require being returned. Maximum waiting time on site for unloading to begin is fifteen (15) minutes. Undue waiting time attracts a charge of $70.00 per hour or part thereof. This cost will be automatically charged and debited. It is the duty of the buyer (or buyer’s representative) to inspect for damage and correctness of goods delivered. No claim will be recognised by CollapsibleSheds as the buyer’s authority will indemnify CollapsibleSheds against all liability once goods are delivered and signed for.
Many companies allow up to 1 hour for unloading – anything over 1 hour can incur a additional charge – Drivers will endeavour to advice of this onsite beforehand once the site and delivery conditions have been considered (but not necessarily – it is not their responsibility). This charge will be invoiced separately from any initial invoice and is payable via automatic debiting of the credit card used to pay for any order.
In the event of bad weather prior to the expected delivery date where you feel a driver will unable to successfully delivery any order, you should contact us at order@scaffoldplusonline.com.au to suspend and reappoint the delivery as soon as possible.
Notification is required no later than midday the day before delivery of any changes to site conditions, or delivery address. A late notification fee may apply if insufficient notice is provided.
The standard delivery method is to place goods within reach from the kerbside outside of the property. On request, Drivers will normally endeavour to place the goods within the property at your designated position. Additional costs may be incurred if goods are needed to be carried a distance exceeding 5-10m from the vehicle which will be automatically charged as per our trading terms and conditions.

You may have to sign a damage waiver form if their driver has to drive over the council kerbing to enter your property and also cover the equipment against damage whilst on your property.

Drivers will not place product above ground level unless pre-organised.

The delivery driver has the right to make the final decision on product placement once he has assessed the site – taking in to consideration any written instructions or verbal requests.

The goods being delivered are of a large or lengthy nature, you need to be aware of the sizes of most general delivery vehicles and ensure they have clear and safe access to your site / delivery address.

  • Height clearance – minimum 4.5m
  • Length – Truck only, 10m
  • Length – Truck & Trailer 19m (this is the most common delivery for brick and block companies, 19m
  • Weight – Truck only, up to 27 tonne
  • Truck weight – Truck & Trailer, up to 48 tonne
  • Width – minimum 3m for access and 4-5m in unloading area
When submitting your payment for any order, please take the time to give clear delivery instructions as some quite hefty fees will be incurred if driver unable to deliver goods due to inaccurate information being provided.

This will also cause delays for you as they will need to return the goods to the yard and your re-delivery will have to be scheduled in behind all other scheduled deliveries.

When placing an order, on the final page of our online ordering system – please advise:

  1. A nearest cross street if possible
  2. Of any overhead obstructions such as power poles, phone lines or trees
  3. Open trenches, pipes or other materials obstructing access to your site
  4. Earth Banks or retaining walls
  5. Traffic or Clearway restrictions
  6. Tight access for their equipment
  7. Narrow laneways or streets either within close proximity to or on approach to your site
  8. Any other special delivery instructions

If you need a crane or a forklift you will need to source and make your own provision

Delivery of goods

All delivery addresses provided by a customer, when placing any order, must be to an address that is attended during the hours of 9:00am to 5:00pm, Monday through to Friday. No liability will be accepted by CollapsibleShes if goods are claimed to be missing or damaged when goods are delivered between these hours and there is no-one authorised to accept delivery. All requests for you to be contacted before delivery will be added to any purchase order by CollapsibleSheds. No delivery can be affected on a Saturday or Sunday.

If you need a crane or a forklift you will need to source and make your own provision

Goods can usually be delivered on a particular day if you allow more than the minimum lead time. Simply indicate this in the notes section of the checkout procedure when submitting your payment.
Yes we arrange delivery Australia wide through Toll or Northlines Freight. Make sure you have provided accurate freight forwarding instructions at time of purchase.
Most deliveries will be by Toll or Northlines Freight  depending on your location and delivery instructions.
No. It is rare that deliveries can be arranged to occur on weekends due to the higher costs involved.
Any Special delivery requirements you have, such as traffic clearways, or rear lane access etc need to advised of and can be added in the comments section of the checkout process of your enquiry or the payment submission form. These will then be addressed.
Yes as accurate as possible bearing in mind the size and nature of the goods. The freight company will forward you your tracking information to follow up on delivery time. You will be able to deal direct with the freight company delivering your goods.
No. Once you have paid the Tax Invoice the freight rate is locked in. In some remote areas your order will be quoted to the nearest city freight terminal or to your Freight Forwarder.
You can ask for this, and any notes / comments you add to any enquiry either during the check out or payment process automatically gets included with the details that are forwarded to the freight company.

We cannot guarantee that you will be called however, as some areas are delivered by contractors, freight forwarders or couriers, and they are not reliable in doing this unfortunately.

As such we do ask that you have goods delivered to an address that is occupied during normal work hours throughout the period indicated as the lead time from payment submission for delivery, and / or you provide details as to the safe and secure placement of goods at the address given should the premises be unoccupied at the time the delivery occurs.

All goods are supplied direct. You can direct your delivery instructions to any ‘pick-up’ location of your choice however there must be someone to receive and sign for delivery between 9.00am and 5.00pm Monday to Friday.
We do not have a ‘quote’ facility. The prices indicated at the time of login are the best possible rates we can do. Your advantage of being able to ‘lock in’ a delivered price 24/7 without any time wasting far outweighs the possibility of a small saving on price. Your time is your most valuable commodity.

All our prices reflect the most competitive market rate we can offer at the time.

Unfortunately it is not possible to make changes once you have submitted the payment for an enquiry due to the many processes involved, so please, be sure of your quantities and requirements before submitting your payment.
You can make changes to any of the items that are still in your shopping cart yourself – just follow the instructions at the top of your shopping cart. Be sure to hit the update button once you have made the changes or the amendments won’t be saved.
Yes the normal 2% bank surcharge fee is applicable. We cannot control bank fees
Unfortunately not if delivered within Australia. Only export sales are exempt GST.
No. All prices are quoted before GST because of our large international base. GST does not apply to export sales.
The prices quotes at time of Tax Invoice are correct. All prices are subject to change without notice and may change if you want to confirm purchase at a later date.
Yes. Some remote areas will require a special shipping delivery rate to be advised.
Payment methods are Visa or Mastercard, EFT Bank Transfer (sorry no C.O.D).
Yes – go to details ….. ???
Go to the bottom of the enquiry to view the payment options. You can pay by Mastercard, Visa or EFT Bank payment.